How to troubleshoot connectivity issues with the Qwiek.snooze v1?

In this article, you will find solutions for connection issues with the Qwiek.snooze v1 and its corresponding app.

Does your Qwiek.snooze look like the image shown on the right? If so, you have a new version of the Qwiek.snooze. You can find all articles about your Qwiek.snooze here.

Resolving the error message: 'Something went wrong'

After updating the Qwiek.snooze v1, you may encounter an issue where you are unable to log in to the Qwiek.snooze v1 app. You will receive an error message similar to this:

Troubleshooting

The issue is caused by incorrect Bluetooth settings. Fortunately, you can easily resolve this problem by 'forgetting' the Qwiek.snooze v1 in your Bluetooth settings. Follow these four steps to do so:

Step 1: Go to Settings on your tablet or smartphone and search for 'Bluetooth'.

Step 2: Locate the list of devices connected via Bluetooth and tap on the 'i' icon.

Step 3: Forget the Qwiek.snooze v1 device and confirm by clicking 'ok'.

Step 4: Close the Qwiek.snooze v1 app and then reopen it.

For more information on how to close an app, please visit:

https://support.apple.com/en-us/HT201330