1. Qwiek support
  2. Qwiek.up
  3. Qwiek.connect and other accessories

How do I schedule an appointment for a video call?

This article explains how to schedule a video call using Qwiek.up and Qwiek.connect.

Schedule a family appointment for a video call. In order for the family to participate in the call, they will need a conversation code. This code is the serial number of the Qwiek.up. The conversation code is unique to each Qwiek.up and does not change. The family can use this code every time to connect.

Tip! To make it easier to send the correct information to the family, we have created an email template. In the instructions below, you will find step-by-step guidance on how to use it.

Step 1: Download the informative email for your family.

Download the informative email for your family and open it on your computer.
Download the informative email template for your family.

Step 2: Verify the serial number of your Qwiek.up

Take a moment to verify the serial number of your Qwiek.up. You can find this unique identifier on the inside of the left leg of your Qwiek.up device.

QU-serienummer

Step 3: Replace the text in the informative email for your family

Replace the text [conversation code] in the email with the serial number of your Qwiek.up. The serial number starts with 'QU' and is followed by 12 digits.

Attention! Please remove the brackets "[ ]" while following these steps.

Replace the text [conversation code] in the email with the serial number of your Qwiek.up. The serial number starts with 'QU' and is followed by 12 digits.

Step 4: Send the email to your family

Copy the text and paste it into a new email, then send it to your family.

Tip: The text is kept short so that you can also send it as a WhatsApp message if desired.