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How do I reset my new Qwiek.up?

Is your Qwiek.up no longer working properly or has the system unexpectedly frozen? With a quick restart or a factory reset, you can get the device up and running smoothly again in just a few steps.

Restarting the Qwiek.up

Is the screen responding slowly or has a module frozen? Then a simple restart is often enough.

1. Shut down the system

Swipe the power button on the touchscreen to the right (the same way you normally turn it off).

CFD-QU-EN-Turn off

2. Wait for the notification

Wait until the screen indicates that the power cord can be unplugged and the fan has completely stopped blowing.

CFD-QU-EN-Turn off safely

3. Disconnect from power

Pull the plug out of the wall outlet and wait about 10 to 15 seconds.

Kabel uit halen

4. Restart

Plug the power cord back into the outlet. The system will now restart, which usually resolves the glitch.

 

Resetting the Qwiek.up to factory settings

If the Qwiek.up freezes completely and a normal restart (via the screen or the power cord) does not solve the problem, you will need to contact Qwiek Technical Support.

  • Remote reset
    Since the Qwiek.up is connected to the central Qwiek dashboard via Wi-Fi, the Qwiek helpdesk can completely reset and restore the software remotely. As a user, you cannot reset the device to factory settings yourself.